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Return Policy & Information
 
Return Policy & Information
 
Within 7 Days of Receipt
Yes, we want our customers happy so stock items can be returned (unless otherwise specified in the product description) within 7 days of delivery. See a category list of non-returnable items below. All returned items must be in their original box/packaging, and in a condition that is conducive to resale in order to receive a full refund. See below for more information on non-returnable items.  A 30% re-stocking fee will be applied only to returns where the buyer has refused to accept the delivery (when the buyer tells the postman to return to sender).  If you have contacted DMW for permission to return an item, restocking fees WILL NOT be applied.
 
Non-Returnable Items
Read product descriptions carefully.  If an item is not returnable, it will be stated on the product page.  Non-returnable items include:
Rush orders
Clearance items
Hand-crafted items - Read More
Monograms
 
Hand-Crafted Orders
Non-Returnable No-Cancellation
Once payment has been processed for a hand-crafted item, your design request will be put into our production schedule.  Materials will be ordered specifically for your order and work will begin.  Orders cannot be cancelled after 48 hours (date on PAYPAL order).
 
All hand-crafted sales are final.  All hand-crafted items are custom made for you.  When you place your order you acknowledge and accept that the order cannot be returned or cancelled.
 
Unclaimed - No Forwarding Address
It is the responsibility of the buyer to provide the correct shipping address.   There are no refunds for unclaimed shipments or no forwarding address.  If the shipment is returned to DWM, it can be re-shipped to you at a valid shipping address if you are willing to pay for shipping costs a second time.
 
Shipping Costs
Shipping costs are not refundable.  Shipping costs to return an item are the responsibility of the buyer.
 
International Orders
International orders ARE NOT returnable.
 
Items Returned Damaged
If returned items are received damaged, or not in the original containers, a refund will not be returned.  It is recommended that you purchase insurance to cover any damage that might occur in transit.  See more details below.

If returned items are received are not in re-usable/re-sellable condition, or appear as if they have been used, a refund will not be processed, and the items will not be returned to the sender.

 
Insurance
It is recommended that insurance be purchased when making a return ----  so if an item is lost or damaged, you will be able to obtain financial re-imbursement via insurance. 
 
Loss or Damage
In the event the item being returned is lost or damaged, it is the responsibility of the buyer to process any insurance claims.  Refunds are not issued by DMW if item is lost or returned in damaged condition.
 
How To Return
In the event you have an item you need to return, contact me for approval and a return shipping address.
 
 
 
 
 

 

Decorate My Wedding 
Crystal Wedding Decorations
Specializing in Crystal Wedding Cakes, Cake Centerpieces, Crystal Wedding Decorations, and Crystal Accessories
 
DECORATE MY WEDDING specializes in hand-crafted Crystal Wedding Cakes, Crystal Wedding Accessories, and many other unique designs.  DIY Kits, crystal components, and HowTo Instructions are available for the thrifty bride.  Website also has a clearance section, idea gallery, and tons of decorating ideas and wedding themes.  Can ship internationally.  No showroom.  All sales are done via the website.  PAYPAL & major credit cards accepted.  Sorry, no rentals.
 
Copyright © 2006 DECORATE MY WEDDING.  All rights reserved.
 
 
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